Community Engagement Manager

Osteoporosis Canada (OC), a registered charity, is the only national organization serving people who have, or are at risk for, osteoporosis. OC works to educate, empower and support individuals and communities in the treatment of osteoporosis and fracture risk reduction strategies.

Reporting to the President & CEO, the Community Engagement Manager will oversee the Osteoporosis Canada (OC) national volunteer program including the management of local Community Engagement Coordinator’s (CEC) and volunteers. Responsibilities include: attracting and retaining volunteers whose interests and values match those of OC; education and training of volunteers for the Fracture Prevention Education volunteer program, providing meaningful opportunities for the volunteers to contribute while ensuring that their needs and the needs and objectives of the organization are simultaneously met.

The successful candidate will be based in Toronto.


Role and Accountabilities


  • Manage and execute the annual volunteer plan and budget in coordination with CEC’s under the direction of the Director of Finance
  • Collaborate with the CEC’s and Executive Senior Management and other key stakeholders to promote and sustain OC’s growing volunteer program across Canada
  • Provide strategic direction to CEC’s for national and location specific volunteer programming
  • Manage CEC’s adherence to the national Fracture Prevention Education volunteer strategy
  • Work to implement volunteer based partnership programs together with the Fund Development department to support locally based fundraising initiatives
  • Develop and implement effective strategies to recruit, onboard, train and retain volunteers with the appropriate skills and identify and assess volunteer needs and opportunities to meet operational and partnership requirements and enhance program delivery services across Canada.
  • Lead organizational efforts to identify, track, document, evaluate and measure outcomes of all volunteer initiatives with reliable and accurate data and communicate and report outcomes
  • Develop, revise and implement a volunteer recognition plan that includes recognition events, National Volunteer Week activities and other engagement activities to support OC volunteer initiatives
  • Coordinate bi-annual training and/or regional meetings in Toronto
  • Research and analyze trends, best practices and utilize information to assess gaps between the organization’s volunteer strategy and current practice and develop action plans.
  • Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes
  • Work with agencies across different sectors in order to establish good working relationships to enhance understanding about the volunteer environment
  • Other duties as required




  • Post-secondary designation in volunteer management is an asset with at least 3 years of experience in Volunteer Management
  • Experience at management / leadership level in leading, managing and implementing volunteer programs and support in various locations
  • Extensive knowledge of volunteer management practices and relevant legislation in Canada
  • Hands-on experience in managing high volume recruitment activities across all functions, writing position descriptions, managing volunteer programs and monitoring, tracking and reporting volunteer activities and statistics as they relate to the organization’s outcome measures
  • Supervisory skills; ability to lead a remote team to meet organizational deliverables
  • Excellent organizational, coordination and facilitation skills
  • Demonstrated leadership, project management, change management, problem-solving and analytical skills, with the ability to take initiative and responsibility to create new processes and services
  • Excellent communication skills, with the ability to write and communicate well-defined reports to management and external stakeholders
  • Ability to analyze complex, sensitive problems and situations, evaluate alternatives and make sound, appropriate recommendations or decisions
  • Proficient understanding of volunteer database management systems
  • Advanced computer skills and a high aptitude for learning and using computer software
  • The ability to deal with information in a confidential manner and respond with sensitivity
  • Experience of working across different sectors and developing links with other agencies
  • A flexible and non-judgmental approach to people and work



  • French as a second language



  • Travel involved – must have a valid driver’s license
  • Evening and weekend work may be involved


Please forward your resume and cover letter to:

We will only accept submissions with a Resume AND a cover letter.

Only those candidates selected for an interview will be contacted.

No phone calls, please!


Osteoporosis Canada welcomes and encourages applications from people with disabilities.  Accommodations are available on request, for candidates taking part in all aspects of the selection process.